Household Technical Claims Handler

Job Title: Household Technical Claims Handler

Location: Liverpool - Hybrid, Office based or Remote. Our office is based in Liverpool but open to remote workers outside of Liverpool

Salary: £45,000 per annum + Bonus Potential

Job Type: Permanent, Full Time

Hours: Monday to Friday 09:00am – 17:30pm (No Weekends)

About the Role:

The Household Technical Claims Handler role is a fast paced, engaging & rewarding role for experienced claims professionals looking to take their next step in the Household Claims sector.

The successful candidate will be proactively managing a caseload of technically complex and/or high value claims within Delegated Authority Agreement, referral process and reinsurance treaty requirements.

Providing technical support and guidance to less experienced claims handlers and be available to offer training and act as a referral point an to be the specific point of contact for other departments within the group including underwriting, pricing, actuaries and finance.

What you will be doing:

• Proactively managed approach to handling a portfolio with excellent diary management whilst maintaining own KPIs and SLAs.
• Handle claims within a defined handling authority.
• Proactively review of claims ensuring they are realistically and accurately reserved in line with best practice at the earliest opportunity and referring those highlighted as exceeding authority.
• Mitigate claims leakage and spend through proactive claims management.
• Drive and negotiate claims settlement at the earliest available opportunity.
• Communicate with other departments within the group to relay important information and trends.
• Complete data submissions required by other departments and re-insurers.
• Understand the importance of the claims function in the wider business and assist in developing technical strategies and proactively contribute to delivering superior business results.
• An understanding of technical issues in the insurance industry and how they could impact our claim’s function.
• Participate in training of less experienced claims handlers and support with auditing.
• Assist with ad hoc tasks as business needs dictate.

What we’re looking for:

• Experience within Household insurance sector is essential.
• 5+ years Claims Handling experience.
• Persuasive, strong and confident communicator with strong analytical skills.
• Ability to use own initiative to explore all options to achieve the best outcome for the business and take ownership of the same.
• Highly motivated self-starter requiring minimal supervision and capable of organising and prioritising work effectively.
• Excellent team player.

About Acorn Insurance

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

Wellbeing:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as:
• 6 Free Counselling sessions per year
• Unlimited access to a telephone councillor 24/7
• Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
• Network of internal qualified mental health first aiders are available to provide support to colleagues.

Other Benefits Include:

• Financial Benefits
• Reward, Recognition and Culture

Please click the ‘APPLY’ button to submit your CV for this role.

Candidates with experience or relevant job titles of; Claims Handler, Claims Handling Executive, Household Insurance Claims, Household Claims Handler, Household Insurance Executive, Insurance Claims Handler may also be considered for this role.